FORS Bronze: M11 Transport updates

This document provides what you need to meet the requirement of M11. It creates requirements for drivers and other staff to monitor and share relevant information about industry changes that may affect the business. It includes guidance on how to use it, an introduction to FORS and what it means for the company, a detailed review of the requirement and a policy and procedure to meet and maintain the standards. 
 
It also includes a step by step procedure to effectively manage complaints made against employees, contractors or working practices.